Return & Refund Policy

Damaged Parcel or Wrong Item Received

If you receive a damaged parcel or the wrong item, you are eligible for an exchange or refund.

To claim a damaged parcel or wrong item, the customer must send a proper unboxing video of the parcel to our customer support within 24 hours of delivery. The video is mandatory. Without proper video proof, no exchange or refund request will be accepted.

The unboxing video must clearly show the sealed parcel being opened and the product being inspected.

After receiving the video, our customer support team will guide you through the process via live chat.

For exchange requests, the same product in proper condition will be sent to you. If the product is out of stock, you may choose an alternative product or another variant. If no suitable alternative is available, a full refund will be issued.

In cases of damaged parcels or wrong items sent by the company, all return, shipping, and replacement costs will be borne by the company.

The complete process may take up to 15 days (approximately 2 weeks).

Important: Please do not accept any parcel that is already open or tampered with by the rider. Make sure to record a proper unboxing video and contact our customer support immediately.

Return or Exchange for Non-Damaged Orders

If you receive the parcel in good condition but wish to exchange it for another product or variant, we can facilitate the exchange. However, all shipping and exchange costs will be borne by the customer.

If you are not satisfied with the quality or have any similar concern after receiving the product, you may request a return. In such cases, the return shipping cost will be paid by the customer.

Since we provide order confirmation before dispatch and can also share raw product videos upon request, the company will not be responsible for personal preference-related issues.

For all return or exchange requests, customers must return the product in its original, unused condition with all packaging and accessories intact.

Upon receiving the returned item, our team will carefully inspect it. If the item is confirmed to be unused and in its original condition, the exchange or refund will be approved. If the item shows signs of use, damage caused by the customer, or is not in its original condition, the request may be rejected.

Approved exchanges will be processed and the replacement product will be dispatched accordingly.

Claim Period

All return or exchange requests must be submitted within 7 days of delivery.

Damaged parcel or wrong item claims must be reported within 24-36 hours with a proper unboxing video.

No return, exchange, or refund requests will be accepted after 7 days of delivery.

Customer Support

For any return, exchange, or refund request, please contact our customer support through WhatsApp for faster assistance and quicker resolution of your issue.

WhatsApp: 03273631301

Email: ecomaswad@gmail.com

Note: Email responses may take longer. To resolve your issue quickly, please contact our customer support via WhatsApp.